Technical Support

Claim Issues

"No claims were saved…" - The system says that no claims were saved for future printing/transmission yet it looks like a claim should have been created.

Change a HCFA print format from dot matrix to laser - Customer does not have laser print formats for a specific HCFA print format and is using a laser printer.

Claim Creation Cycle - A description of the creation and printing of claims.

CLIA Numbers on Claims – CLIA number needs to appear on claims when a lab procedure has been performed.

Creating a Single Claim- the steps to create a single claim from the Ledger.

Diagnosis, Facility, Lab or Referring Information missing from claims – When creating claims, paper or electronic, diagnonsis, facility, lab or referring information is missing.

DOB should not show "19" - The HCFA form is printing the DOB with the 19yy. Customer wants the "19" removed.

Error Saving Claim - When attempting to create a claim the system says there is an error creating the claim or saving the claim.

Force Secondary Claims To Paper – How to set-up so the secondary claim will be forced to paper.

HCFA Box 19 - Medicare of another insurance carrier is requiring special information be printed in box 19 of the HCFA form.

HCFA Box 31 and Box 33 Information - How to print specific information in these boxes of a HCFA for an individual practice and a group practice.

Printing Claims To A File - how to send paper claims to a file.

Recreating a Claim – How to recreate a claim.

Reprinting a Claim – How to reprint an existing claim.

Translation Needed for an Insurance Company – An insurance company wants the standard PLC codes to become numeric.

Email your support questions to tech@versaform.com

This information is provided as a courtesy.  VersaForm Systems Corporation has provided this information "AS IS" without warranty of any kind – express or implied.  In no event shall VersaForm Systems Corporation be liable for any damages whatsoever including direct, indirect, incidental, consequential, loss of business profits or special damages.