Technical Support

NDC (ETS) Electronic Claim Issues

Cannot "Parse" Claims - When creating electronic claims the system gives an error that it cannot "parse" the claims.

Care Plan Oversight ID - Customer needs to have the Care Plan Oversight ID appear in their electronic claims. [Applies to NDS/ETS format only.]

Champus Claims Relationship Problems – Champus claims denied because relationship indicator is not correct.

Connection problems - Modem dials NDC (ETS) number, gets answer but connection is not made.

Invalid Name Of Insured - NDC (ETS) is rejecting with the rejection message - "Invalid Name of Insured".

Invalid Patient Signature Indicator - NDC (ETS) is rejecting with the rejection message - "Invalid Patient Signature Indicator".

Invalid Performing Physician ID - NDC (ETS) has returned the following error message - "Invalid Performing Physician ID" for a submitted claim.

Invalid Provider Tax ID or Sub ID - NDC (ETS) has sent the following error message - "Invalid Provider Tax ID or Sub ID".

Invalid/Missing Claim Type - Error message from NDC (ETS) says: "Invalid/Missing Claim Type - Process Locally"

MediGap Code Missing – NDC 9ETS) – The code for a MediGap policy (MG) is not appearing in the ETS file.

Missing Accident Indicator/Date - An error message - "Missing Accident Indicator/Date" has been received from NDC (ETS) after submitting claims.

Provider Not Authorized EMC for Medicare - Error message from NDC (ETS) says - "Provider Not Authorized EMC for Medicare".

Email your support questions to tech@versaform.com

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