Technical Support

Patient Ledger Issues

Accounts Receivable Reports – What Accounts Receivable Reports do and how to get accurate data.

Adding a Custom Print Format to the Patient Ledger Print Menu - How to add the option to print a custom print format to the Patient Ledger Print Menu (F8).

Archive Balance Lines in reports - When printing reports it appears that the Archive Balance Forward Lines are printing.

AutoPrompt will not turn off – The AutoPrompt field is checked "N" in System Setup and User Setup but it is on each time the Ledger is started.

Cannot Archive a Ledger – Ledger has no activity and will not go into the Archive.

Copy Form "Ledger.tut" to "Ledger.vfm" - When copying the Ledger.tut form to Ledger.vfm change a variable.

Deleting Archive Records - Occasionally it becomes necessary to remove a patient record from the Archive file.

Deposit Report Needs Additional Catagories – Customer wants an additional grouping for his deposit report.

Error when entering Diagonosis Pointers – When entering a Diagnosis code pointer in the "D#" field an error message is displayed.

Extra Records – Daylogs, deposit slips, or electronic claims logs are printing with extra records or records from previous days or procedures.

Incorrect Patient Balance when Quanity is greater than one – When posting a charge where the Procedure calls for quanities greater than one and there is a percentage in the insurance file the PatBal field is not filled in correctly.

Large Payments do not appear on Superbills – Payments larger then $999.99 do not appear on statements.

Name Change Loses Transaction Data – When a patient's name has been changed the transaction records for that patient do not follow. An error will occur when ageing, printing statments, or creating claims.

Posted payments/charges are not appearing in a statement - When printing statements some line items from the Ledger do not show up.

Printing a Superbill from the Archive File - Customer needs to print a Superbill from the Archive file.

Rebuilding a Ledger – A Ledger has been lost and the data needs to be recovered or re-built.

Re-posting payments and adjustments – A payment or adjustment has been posted incorrectly and it needs to be changed.

Setting up a Fee Schedule system - Customer desires to organize a system of fee schedules for the practice.

Transaction History File Problem – When looking at a transaction history more data than is appropriate appears.

Email your support questions to tech@versaform.com

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