Technical Support

Removing Locks

Problem: When trying to run reports or access records the user is denied access because some other user has a lock on the record or file but the other user is not logged on.

Cause: Someone did not exit the file properly or left the system without closing all files.

Solution: Remove the locks

Keystrokes: Log into VersaForm as the Manager. From the MD VersaForm Main Menu :

First you must open the file that has the lock. From the Ledger press <ALT-F10>. Now highlight the file that has the lock and press <Enter>

Once in the right file press <Esc> to bring up the XL Drop Down Menu

Press "U" for "Utilities" - you will see the following menu:

Select "L" for "Locks" - to get this menu:

Select "U" for "Unlock locks". You will see the following dialog:

"A" is the selection we want so press <Enter>. Next is:

Type "ALL" and then press <Enter>.

Your file is now cleared of all locks.

Notes:

References:

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Email your support questions to tech@versaform.com

This information is provided as a courtesy.  VersaForm Systems Corporation has provided this information "AS IS" without warranty of any kind – express or implied.  In no event shall VersaForm Systems Corporation be liable for any damages whatsoever including direct, indirect, incidental, consequential, loss of business profits or special damages.