Technical Support

Unknown Password

Problem: The passwords for entering VersaForm have been changed and no one knows what they are.

Cause: This can happen if an employee leaves without telling someone what the passwords are, or there is a simple lapse of memory.

Solution: Rename "Users.vfs" to "Users.old" and "Users.vfx" to "Users.vfs".

Keystrokes: From anywhere in VersaForm:

Press <Alt+U>

Select "Shell to DOS": and press <Enter>

If you are not at the directory where VersaForm files are located (generally "c:\vf"), change to that directory.

Type "ren users.vfs users.old" and press the <Enter key>

Type "ren users.vfx users.vfs" and press <Enter>

Type "Exit" and press <Enter> to return to VersaForm

From the MD VersaForm Main Menu select "Setting-up VersaForm"

From the Installation Menu select #8 "Users and Authorizations"

Make changes as needed.

Notes: If you do not have "users.vfx" on your system call Tech Support to have a copy sent to you.

References:

Related Topics:

Email your support questions to tech@versaform.com

This information is provided as a courtesy.  VersaForm Systems Corporation has provided this information "AS IS" without warranty of any kind – express or implied.  In no event shall VersaForm Systems Corporation be liable for any damages whatsoever including direct, indirect, incidental, consequential, loss of business profits or special damages.